Nick Bond (trading as Signature Oak) is committed to protecting the privacy and security of your personal data. This policy describes how I collect and use your personal information during and after your relationship with me, in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Who I Am
| Detail | Information |
| Business Name: | Signature Oak |
| Status: | Sole Trader / Freelance |
| Data Protection Contact: | Nick Bond |
| Email Address: | nick@signatureoak.co.uk |
For the purposes of the UK GDPR, Nick Bond is the data controller responsible for your personal data.
2. The Data I Collect About You
I may collect, use, and store the following types of personal information:
- Identity Data: First name, last name, or business name.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Financial Data: Bank account details (for processing payments/refunds).
- Transaction Data: Details about products or services you have purchased from me.
- Technical Data: Your IP address and browsing data if you interact with my website.
3. How Your Data is Collected
I collect data from you through:
- Direct Interaction: Information you provide when requesting a quote, placing an order, or contacting me via email or phone.
- Automated Technologies: Technical data collected via cookies if you visit the Signature Oak website.
4. How I Use Your Personal Data
I will only use your data when the law allows me to. Most commonly, I use it for:
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
| To provide a quote or register you as a customer. | Identity, Contact | Performance of a contract. |
| To deliver services or products to you. | Identity, Contact, Transaction | Performance of a contract. |
| To manage payments, fees, and charges. | Identity, Contact, Financial | Performance of a contract; Legitimate interests. |
| To comply with tax/accounting laws (HMRC). | Identity, Contact, Transaction | Necessary to comply with a legal obligation. |
| To send updates or respond to enquiries. | Identity, Contact | Legitimate interests. |
5. Sharing Your Data
I do not sell your personal data. I may share your information with:
- Service Providers: Third parties who provide IT, cloud storage, or delivery/courier services.
- Professional Advisers: Accountants or insurers if necessary for business operations.
- HMRC/Regulators: If required by law.
6. Data Security & Retention
I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
- Retention Period: I keep your information for as long as necessary to fulfil the purposes I collected it for. By law, I must keep basic information about my customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.
7. Your Legal Rights
Under UK data protection laws, you have the right to:
- Request access to your personal data.
- Request correction of any inaccurate data.
- Request erasure of your personal data (where there is no good reason for me to continue processing it).
- Object to processing of your data.
- Request restriction of processing.
To exercise any of these rights, please contact Nick Bond at nick@signatureoak.co.uk.
8. Complaints
If you have a concern about my data practices, please contact me directly so I can resolve it. You also have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO) at www.ico.org.uk.